Privacy notice

Your privacy at PWI

This notice explains how PWI handles information when you visit our website, contact us by email, book an introductory call or use the BAT-12 self-check.

01 · BAT-12 self-check

What happens to your answers

While you complete the self-check, your answers are held temporarily only in the memory of the current browser tab. The component calculates an overall score and four scales directly on your device.

1You answerWithout a name, email address or account
2Your browser calculatesThe calculation takes place locally
3Answers are clearedImmediately after the profile is calculated
4The result disappearsWhen the page is refreshed or closed

PWI does not receive

Your answers to the 12 statements, overall score, individual scale scores or assigned result zone.

The component does not use

A server endpoint, form submission, localStorage or its own cookies to save your answers.

02 · Website and analytics

How the website works

The website is hosted on Framer. When any web page loads, the hosting infrastructure may process standard technical information, such as your IP address and device and browser details, in order to deliver the page and keep it secure.

Framer’s built-in analytics may show PWI aggregated information about visits: page views, referral source and UTM parameters, approximate country, device type, browser and operating system. According to Framer, this analytics does not use cookies or persistent identifiers.

BAT-12 content is not sent to analytics

Technical data about loading the page does not include your selected answers, calculated score or scale profile.

03 · Contact, email and booking

Contacting or booking with PWI

When you email PWI or book through Calendly, we process the contact and scheduling details you provide. PWI does not save screening answers or results through the website, and your BAT-12 result is never attached automatically.

Email is handled through Microsoft 365 and booking data through Calendly. These providers process limited personal data so that PWI can receive your message and arrange the requested conversation.

Please keep your first message brief

Your name or preferred form of address, contact details, preferred language and a short description are sufficient. If you choose to share health or wellbeing information, PWI uses it only to respond or arrange the support you request and limits access to the relevant professional.

04 · Transparency

How PWI handles personal data

Data controller
Psychological Wellbeing for International Communities B.V., the Netherlands. Privacy contact: hello@pwigroup.nl.
Service providers
Framer B.V. provides website hosting and analytics, Microsoft 365 handles PWI email, and Calendly supports appointment scheduling. These providers may use approved sub-processors and safeguards for transfers outside the EEA.
Purposes
Delivering and protecting the website, understanding overall traffic, responding to enquiries, arranging appointments and providing the service you request.
Legal bases
Legitimate interests in reliable and secure website operation; taking steps at your request and performing a contract; compliance with legal obligations; and consent where required. Health-related information is handled only under an applicable additional GDPR condition.
Retention
PWI does not store BAT-12 answers or results. Email and booking data is kept only as long as needed to handle the request, administer the service and meet applicable legal obligations. Separate information may apply to client records once a psychological service begins.
Automated decisions
The BAT-12 calculation is not used to make decisions that have legal or similarly significant effects and is not shared with an employer.

05 · Your rights

You remain in control

When PWI does store your personal data — for example, an email received from you — you may request access, rectification, erasure, restriction of processing or data portability, or object to processing, where the relevant right applies. You may withdraw consent at any time.

You cannot ask PWI to retrieve or delete your BAT-12 result because PWI does not receive it. To remove the result from your screen, simply refresh or close the page.

If an issue cannot be resolved directly with PWI, you have the right to lodge a complaint with the Dutch supervisory authority, the Autoriteit Persoonsgegevens.

Last updated: 14 September 2026. This notice covers the website, email contact, Calendly bookings and the BAT-12 self-check. Separate privacy information may apply once therapy or another psychological service begins.

Psychological Wellbeing for International Communities

pwigroup.nl · hello@pwigroup.nl · English
Therapy · Community · For Organisations · Our Team · About · Contact
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Psychological Wellbeing for International Communities

pwigroup.nl · hello@pwigroup.nl · English
Therapy · Community · For Organisations · Our Team · About · Contact
Privacy · Terms · Cookies · Crisis resources